CHECK IN:
You can check in to the hotel according to arrival time of your package. We offer early check-in, depending on the possibilities, at the price of 10.-EUR/ each hour before the start time. Upon your arrival, please provide a valid ID. We accept the following IDs:
– Passport
– ID card
– Driving licence

In order to check in, the person to be accommodated shall fill in a registration card. All registration cards must be completed legibly and signed by the hotel guest. The hotel may decline to accommodate a guest who does not fill in the registration card properly.

THE HOTEL DOES NOT CHECK IN:
– People whose behaviour may disturb other guests;
– Minors without accompanying adults.

PAYING:
Upon arrival, guests must pay the fee for accommodation according to the pricelist and issued invoice. The hotel services used during the stay must be paid for at check-out, at the latest. Our hotel accepts all standard international credit and debit cards.

CHECK OUT:
We kindly ask you to leave your hotel room according to the end time of your package. Upon check-out from the hotel, the room key, chip and payment for all services used must be returned.

SMOKING IN HOTELS:
Hotels of Värska Health Resort Centre follows the principles of a smoke-free hotel. Smoking is prohibited in hotel rooms and balconies. Smoking is allowed only in designated rooms and areas. The hotel staff has the right to fine the visitor for smoking in a non-permitted area, and the visitor is obliged to pay the fine. The fine for smoking is 100 euros.

PETS IN THE HOTEL:
Pets are not allowed in our hotels.

MAINTAINING PUBLIC ORDER:
All requirements for maintaining public order, peace and the avoidance of contamination are valid at the hotel. The hotel will inform either its security workers or the police of all breaches of public order. The hotel staff may ask any hotel guest(s) causing a disturbance leave the hotel and its premises. Upon leaving, the guest must pay for the booked accommodation and additional services.

QUIET HOURS:
Quiet hours at the hotel start at 11 pm and last until 7 am. Disturbing other people with sound, light, mechanical, electronic devices or alike are considered a disturbance. In the event of a disturbance, the staff may involve either the security workers or the police. The staff may also ask the guest leave the hotel and its premises. Upon leaving, the guest must pay for the booked accommodation and additional services. In the event of a disturbance, the hotel may fine the guest to cover for the damages. The fine is 50 euros per call, depending on the level of the disturbance.

GUEST RESPONSIBILITY UPON CAUSING A DAMAGE:
As a guest, you are responsible and obligated to follow the established rules. You are responsible for the damages you or your guest may have caused either intentionally or unintentionally in the hotel room or in the public areas of the hotel. The hotel has a right to require that the guest pay for the material damages caused. The basis for the extent of the compensation is the direct damage caused, which shall be added to other expenses related to the rectifying of the damage.